Hi everyone,
Thank you for your patience while I looked into this today. I really appreciate you raising this, it’s completely understandable to hear your concerns about PMs being read. To confirm our moderation processes, we don’t monitor private messages, and will only read them if someone has reported them. We have a bit more information about our moderation in our Terms and Conditions - https://community.sueryder.org/pub/terms-conditions
After doing some investigating today, we’ve found there’s been an issue with a feature of the community which reports posts to moderators and staff. It seems this has also temporarily been flagging a few PMs which the system thinks is a post which goes against the guidelines.
We’re going to review our training and processes urgently, and get in touch with all of our moderators with some additional training to make sure this all gets resolved. Please be assured your PMs aren’t something that we monitor, and we understand how worrying this might have been to you.
I hope this has helped ease any uncertainty. Once again thank you for bringing this to our attention, we really appreciate your help in keeping the community a safe and supportive space.
We’re going to keep this thread locked, but if you would like to get in touch to talk about this in more detail, you can email me at online.community@suerydercare.org.
All the best,
Aife