Hi there @SWEETWOMAN234,
I’m so sorry to hear about your grandma.
You’ve sent your message as a private message to the Online Community team rather than posting it on the community - this means that it came to the Online Community staff and wouldn’t be seen by other users on the site. I’ve now changed it to a public topic so you can get the support that you need from our members.
If you’re not sure how to post on the site, here are some instructions to help you get started: Help using the site
If you need any more help after looking at those, please do let me know as I am here to help.
Best wishes,
Seaneen