Hello @Jobar, @MaryL, @Daffy123, @Pattidot and @AFVFNC - I’m so sorry you’ve all had such difficult experiences with banks and other companies.
I have just mentioned this discussion to some of my colleagues, as Sue Ryder is currently supporting a campaign for a Bereavement Standard, which would guide how companies should deal with and support next of kin of customers who have died, with a view to making the system much simpler.
Would it be OK if we were to quote some of your experiences when we are supporting this campaign - for example, on social media? We wouldn’t include any personal details (not even your community usernames. Jobar - we’d also leave out your husband’s first name).
If you’d be OK with this, you can just let us know by replying to this conversation. Any of you that we don’t hear from, we won’t quote you.