Hi @Stargazer, thank you for your feedback. We feel that it’s very important for users on the community to post freely and as a result, we don’t pre-moderate posts before they are published. This does mean that sometimes posts which upset, offend or which otherwise breach our terms and conditions and guidelines can appear and we have to moderate after the event. These were recently updated after a rise in unpleasant posts and continued disagreements between some members.
We do not disclose or discuss details of any moderation action taken, apart from with the member in question. We ask all users to agree to our T&Cs and guidelines when they sign up, and they are there to keep the whole community a safe and supportive space. Unfortunately, as tensions have risen more over recent months, we have had to start taking more of these moderation actions.
Our priority continues to be maintaining a welcoming and safe space for people who are struggling with grief and bereavement and every report that is made to us is fully investigated. We always strive to manage and moderate the community in a fair and balanced manner.
Best wishes
Sue Ryder Online Community Team