Got an immediate response when I tried it. Nearly fell off my chair not being in a queue.
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My moan is about Sky. I contacted them to say Martin had died so could they put the account in my name. No problem. I said i didn’t need a lot of things like sports so could I cancel them. No problem. I thought this is easy. They sent me an e-mail saying they were pleased I’d chosen to stay with them and welcome. Then they sent another e-mail offering their condolences which I thought was lovely of them. Then they sent Martin an e-mail to say they were sorry to lose him as a customer and could he tell them why he’d chosen to close his account. I really didnt need that 2 days after he died. Different departments should talk to each other.
They don’t know. Same here. Next door had problems with his water (tap, not prostate!) and it took 3 sets of neighbours an hour to locate the shared external stopcock.