We have introduced "Tags" on conversations


A month ago, we shared the results of our 2022 - 23 Online Community User Survey with you. In this, we talked about some of the upcoming improvements we are making to the community.

Introducing Tags

In our community surveys, you have told us that it can be hard to find conversations which are relevant to you, and that community knowledge isn’t really being pooled in a useful way.

To help people to find conversations relevant to them, and to make it easier to find tips and advice from the community, we have introduced Tags.

What are tags?

Tags are pre-set phrases which you can choose to add to your conversation when you start a new thread. They are separate from categories as they are more specific.

Tags are pre-set by the community manager. We welcome feedback and suggestions for new tags as more people use them on the community.

How do I tag my conversation?

When starting a new conversation, you have the option to add up to 2 “tags”.

Tags help people to find relevant discussions by grouping discussions together which share a similar topic.

For example, if you tag your post, “finances”, then others who are looking for support on this topic will easily able to find your thread.

If you click the, “How to” tag on this thread, you will be able to see topics which I have tagged to help people get around the community.

To add a tag to your conversation:

  • Click, “Create conversation” as normal
  • Where it says, “optional tags”, start typing, or scroll down to find the tag you would like to use:

  • Write and post your message as usual.

You can also start a conversation with a part

You may find this quick video helpful:


How to search for a specific tag

You can see all threads with a specific tag by clicking on the tag, which you can do on the community feed, or within the conversation itself:

You can also filter conversations by tags by clicking, “All tags” then finding the one you wish to view.

How can I see a list of all the tags?

You can view all tags by visiting the tag page which you can access from the menu:

What if I need help?

We know this is new, and that it might take a while to get used to. Although it would be very helpful to tag your conversation, it is optional. If you need any help, you can:

You can also post any questions in this thread and I’ll do my best to help :blue_heart:.

Thank you and take care,

Giving this a little bump :slightly_smiling_face:

Sorry but as a long-time user, I find these tags to be off-putting. They confuse me and add to the title without the author asking. Technology aches to increase its profile and insert itself into any nook and cranny, but often just adding confusion to something that was fine the way it was. I don’t like this at all and I wish you would remove it. It is not helpful and looks junky. No offense, but simpler is better.

Thanks so much for taking the time to give feedback, @berit. We agree that the automatic tagging wasn’t working too well, so we’ve now removed this. Members can add tags now if they wish to - we do hope that as more people use tags, they will become more helpful, and make it easier for members to find others who may share similar experiences or interests (for example, members who write poetry), or find answers to questions they may have.

As with any new development, we’ll keep it under review.

Thanks again,